LINE integration

Target Users

• Business representatives who want to actively utilize LINE and increase customer touchpoints.
• Those aiming to simplify booking procedures and reduce no-shows through reminders.
• Those who want to automate information delivery to guests and provide more attentive customer service.

Key Features

Seamless Booking Experience with LINE Login

Guests can easily log in with their familiar LINE accounts, significantly reducing the effort of inputting information like their full name and email address. This helps prevent drop-offs before booking completion and contributes to improved conversion rates.

Enhanced Communication through Automated Notifications

Important information, from booking confirmations, cancellations, and reminders to post-booking follow-up messages, is automatically sent to the guest's LINE account in a timely manner. This enables detailed customer care and increases customer satisfaction.

Building Ongoing Relationships via Friend Registration

You can naturally encourage guests to add your LINE Official Account as a friend during the booking flow. This secures a direct channel for information dissemination, leading to repeat usage and campaign announcements.

Flexible Customization to Meet Your Needs

You can meticulously configure aspects such as message content (template variables available), sending times, and guest information (full name, email address) obtained via LINE, tailoring them to your business's specific characteristics.

How to Set Up

The LINE Integration feature is available on Jicoo Team plans and higher.

Preparation: You must create a "LINE Login Channel" and a "Messaging API Channel" in the LINE Developers Console beforehand and obtain their respective Channel IDs and Channel Secrets.

Team-wide Settings:

Users with administrator privileges can input the obtained channel information and configure default settings for friend registration requirements and notifications from the admin panel: Others > Settings > Service Integrations > LINE.

Individual Page Settings:

By enabling "LINE Integration" from "Service Integrations" on each booking page's edit screen, you can override the team-wide settings and individually configure notification ON/OFF status, message content, and friend registration handling for each page.

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